Saving lives: what if data governance sounded like this?

Does your organisation trust its data and information enough to base critical decisions on it? Access to timely and quality […]

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Time to tame the Wild Wild Web

And so it begins. The Australian Competition and Consumer Commission (ACCC) has kicked off proceedings in the federal court against […]

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Data governance: it’s time to mobilise.

It’s no surprise data management and operations are always changing. We’re constantly faced with new and exciting challenges — ever-evolving […]

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Our coming of age

Milestones are measured by impact, not age. Late last year, GWI officially turned 10. But as Managing Partner and CEO […]

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Keep only what sparks joy

Marie Kondo has taken over Netflix viewing and peoples lives, transforming cluttered homes into spaces of serenity and inspiration.  Marie […]

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Tipping the scales

What a wonderful day International Women’s Day is! A day when the world unites to reflect on women’s achievements and […]

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Put data at the centre of a city deal

Last week, the Queensland Government and Council of Mayors (SEQ) released a joint pitch to the Commonwealth Government for an […]

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What is the difference between data governance and ‘red tape’?

Date governance often gets a bad rap. I regularly hear complaints about governance practices being overbearing and time consuming […]

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What’s your approach to data ethics?

If ever there was a need to apply an ethical framework to decision making, it’s now.

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Halloween 2018 – Are you ready?

Halloween spending in America will hit $9 billion in 2018 according to National Retail Federation and Prosper Insights & Analytics. […]

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How the elite football clubs impacted the 2018 FIFA World Cup

At GWI we watched with great interest as data scientists across the world tried to predict the outcome of the […]

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My Health Record: the arguments for and against

The Australian Government’s My Health Record (MHR) initiative has sparked a wide ranging debate about individual privacy and data security […]

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The new QSA Records Governance Policy: What you need to know

The new Records Governance Policy released by the Queensland State Archives (QSA) in June has significantly shifted records management from […]

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Machine learning in child protection – the ethical and practical considerations

The rise of Machine Learning (ML) and Artificial Intelligence (AI) over the past decade presents a dominant disruptive force for […]

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What 5 million Queenslanders looks like

With our population ticking over to 5 million Queenslanders last month, we took a look into some of the key […]

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Clean out your computer this Privacy Awareness Week

This week (13-19 May) is Privacy Awareness Week 2018, held every year to promote and raise awareness of privacy issues […]

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Australia’s moving, and our GPS needs to keep up

Australia is on the move. Literally. The tectonic plate sitting under Australia, the ‘Australian Plate’, is moving at a rate […]

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Where are you most likely to be a Commonwealth Athlete?

Have you ever wondered what your chances are of marching into the Commonwealth Games Opening Ceremony to represent your country […]

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Red flags to look out for when planning and delivering ICT programs

You’ve just gone through a robust procurement process and selected the vendor with the ICT solution that best meets your […]

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Is Australian cinema making a comeback?

At GWI we love solving business problems through information and data, but we also like to apply these skills to […]

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Rain, profit and hope

It’s raining in Western Queensland and I was particularly moved this week to see Ed Warren, the Mayor of Longreach […]

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The first 3 things to do in the event of a data breach

The destruction that can happen when an organisation experiences a data breach can be catastrophic. The longer it takes to […]

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Time for a beer change? The rise of micro-breweries and the creative economy.

Yuccies. Do you know a ‘Yuccie’? According to New York-based writer David Infante, the Young Urban Creatives, or ‘Yuccie’ demographic […]

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Preventing privacy issues – the role of a Privacy Impact Assessment

“Privacy is not just a compliance issue for the legal department. It should be a priority for everyone. You have […]

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Learnings from the biggest data breaches of 2017

Living in the information age has a lot of perks – we are more mobile, more connected and use information […]

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How the upcoming Mandatory Data Breach Notification scheme will affect your business

In the last three years over 6 billion personal records have been lost or stolen worldwide. With alarming frequency, large […]

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How to maximise your SharePoint investment

5 ways ECM solutions drive business efficiencies

There has been an explosion in the amount of data being created over the last two years than in the […]

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Implementing automated reporting solutions – what to consider

Just as air and water are a necessity for people, reports are a necessity for businesses. The oldest examples of […]

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How to maximise your SharePoint investment

Health Check: are you maximising your SharePoint investment?

Despite the significant investment in evaluating, selecting and implementing SharePoint as a document management solution, a rising number of businesses […]

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Digital Identity:the opportunities and the challenges

Digital Identity: the opportunities and the challenges

The upsurge of digital information has introduced overwhelming challenges and opportunities for government and business in a number of areas […]

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The data is not enough

Flying is safe, chowing down on a fatty meal is not. I know these things objectively, the data about air […]

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I might need it some day

I might need it some day

The third drawer in the kitchen. That shirt that cost a bomb but never feels right on. That book that […]

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AI for 'rots - or AI governing us?

Governance for ‘bots – or AI governing us?

Playing games online? More than likely your challenger is a bot rather than a human. They invaded entertainment many years […]

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Is there a downside of being too open?

Is there a downside of being too open?

It’s no secret, I am a massive fan of open data and information. The right/freedom of information polices across the […]

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Improving government data availability and use

Improving government data availability and use

The Australian Government has recently released the Productivity Commission’s inquiry report on Data Availability and Use, highlighting the need for […]

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Do we really need a census when the most interesting things about me aren't in it?

Do we need a census, when most of the interesting things you want to know about me aren’t in it?

There’s been quite a lot of public discussion about the security and privacy of individual data within the Census both […]

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Health Check: are we getting the most out of Office 365?

Health check: are you getting the most out of Office 365?

One of the most widely used software products worldwide, most organisations find they are not maximising Microsoft’s Office 365 suite […]

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Data and decision making – how to beat information overload

A friend remarked recently that she was reading Malcolm Gladwell’s 2005 book Blink, which suggests that instinctive decision-making based on […]

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Stop measuring processes and start measuring outcomes

This article also appears on The Mandarin Governments keep hundreds, if not thousands, of metrics for success and failure. Everything from […]

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The GWI graduate experience begins

By Livia Porto After a month as an intern at GWI, I was given the opportunity to become part of […]

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Information Awareness Month Series – Empowering innovation

Wrapping up our Information Awareness Month series is the last step in the process; empowering your organisation to innovate and […]

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Information Awareness Month Series – Collaborating to solve problems

The fourth step in the information journey is to determine how to collaborate throughout your organisation to solve problems. Teams […]

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Information Awareness Month Series – Sharing information

Continuing our Information Awareness Month series, today we touch on step three in the information journey; sharing the information we […]

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Information Awareness Month Series – Managing the information you have

May is Information Awareness Month and to celebrate we’re taking you through our steps to a successful information journey. The […]

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Our favourite tips this Information Awareness Month

Information is every organisation’s greatest strategic asset and this May we’re celebrating Information Awareness Month. Throughout the month we will […]

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Information Awareness Month Series – Finding the information you need

People spend a lot of time looking for information they need to deliver on their responsibilities. Far too often they […]

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Privacy breach notification – are you ready?

On 13 February 2017 the Privacy Amendment (Notifiable Data Breaches) Bill  2016 came into effect, bringing mandatory privacy breach notification to […]

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Little brother is watching you

Little brother is watching you

In 1948 George Orwell completed his most famous book, 1984. That book painted a picture of a dystopian Britain in […]

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A pathway for information sharing

It is not news to hear that good decision making is informed by the quality of information available to the […]

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Are you getting the best value out of your vendor relationships?

Buying and selling in the business world can range from being extremely simple, to mind bogglingly difficult. One of the […]

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How information sharing between government agencies will help missing children

I was delighted to see yesterday’s joint announcement by Queensland’s Premier and the Minister for Child Safety. Amidst a number of important […]

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Data de-identification – is privacy achievable?

Did you hear about the dataset of Medicare claims that had to be removed from the Australian Government’s open data portal, after being […]

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What is a smart city?

You might have a heard of a ‘smart city’ – in the last two years alone, there’s been an explosion […]

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Where’s my job going?

This article also appears on Startup Smart. The greatest challenge to Australia is not immigration, it’s automation. Like so many others […]

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7 steps to harnessing business information

You never know how the information and data you collect today will be used in the future. The integrity of […]

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Census in context: Do we actually need to worry about our privacy?

Tuesday 9 August is Census night. You may have heard some fuss around this, especially about the privacy implications of […]

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Democracy intelligence: creating public value in Australia

As someone who is infatuated by data and its value, I am puzzled by the information flowing from the Australian […]

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The success of amalgamated councils

Now that several years have passed since the forced local government amalgamations of NSW in 2004 and Queensland in 2008 […]

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Who’s looking after your organisation’s information and data?

The importance of information and data stewardship. At a high level within an organisation, problems are presented as a business […]

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10 enablers for information governance success

In my post last week I talked about why you should invest in information governance. Once you have decided to […]

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Grasping the power of information and data – extinguishing fires and saving lives

Slipping into a breathable, bright orange jumpsuit and feeling like a character out of the TV series ‘Orange is the […]

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Why invest in information governance?

May is Information Awareness Month, with the aim to increase awareness of the importance of information and how managing information assets […]

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Is digitising your physical records worth the financial investment?

The short answer is: no. Before I explain why, let me take you through a real world (and very common) […]

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Why open competition is not (always) effective competition

Does open competition guarantee effective competition? The short answer is no. The slightly longer answer is sometimes, but not always. […]

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How to sleep in on a work day (and not get fired).

Your alarm goes off on a Monday morning. Instinct tells you to hit snooze to savour just a few extra […]

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To bid, or not to bid: that is the question

A clever twist on the Bard’s famous line from Hamlet, but a quick internet search revealed that I wasn’t the […]

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Inertia of our innovation agenda.

I’ve often quoted the political satire ‘Yes Minister.’ It provides many timeless moments, but sadly many of the moments we […]

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Staying safe online: Security & privacy are not the same thing

This week saw the annual Safer Internet Day, a global celebration for a better internet. Part of staying safe online is […]

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Citizens put the ‘smart’ into smart cities

The voices of the community resonate strongly in every truly smart city. It is a fundamental truth that the smartest […]

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Surveillance

Australia’s digital identity dilemma

Australia is lagging behind in terms of centralised citizen digital identity. How much longer can the “100 points of ID” […]

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Communication: It’s a two-way street.

As Neil Glentworth proclaimed in his recent post, ‘A Politician’s Guide to Innovation in Australia’, procurement at all levels of government is […]

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A Politician’s Guide to Innovation in Australia.

This article also appears on CIO Australia and Startup Smart. It is easy to be cynical about the word innovation. The concept has […]

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How to eat a cupcake

If you ever want to make me smile, cakes are a pretty safe bet[1]. And in the office last week, […]

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Citizen power at the heart of smart cities

I liked the recent article ‘Smart cities need open data’ by Ben Cave of the Open Data Institute. He made some […]

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If you don’t like change, you’re going to like irrelevance even less.

I’ve always admired this quote by General Eric Shinseki. It’s been a useful reminder for me over the years to […]

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Through the Information Lens

Last week I had the pleasure of speaking at QUT as part of their Information Management Masters course. I was […]

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Measuring success in city planning

Former New York Mayor, Rudy Giuliani, famously has a list of six “Lessons on Leadership.” Leaders, according to Giuliani, have […]

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Supporting the next generation of STEM workers

Last weekend I had the pleasure of joining the judges for the 2015 Young ICT Explorers Brisbane event. A non-profit competition […]

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Young Queensland innovators to lead the smart data movement

I’m lucky enough to be a judge at the Young ICT Explorers event this coming weekend. YICTE is “a non-profit competition, which […]

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Australia’s Digital Economy – it’s time to pull our socks up.

Australia, despite all of our advantages, continues to lag behind the rest of the developed world in the digital economy. […]

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Boards can no longer ignore cybersecurity threats

Gartner released their latest information security governance survey this week, showing a really positive trend towards IT security, and indeed security […]

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Business ‘not so’ intelligent

I’d like to challenge what I see as the traditional view of Business Intelligence (BI). On a daily basis I’m […]

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3 reasons you are not getting value from your content

Across multiple business improvement projects, I regularly come across executives who see little value in the type of information we […]

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Changing the urban planning game

On May 23, 1912 a design by Walter Burley Griffin and his wife Marion was selected from 137 entries to […]

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Are you #listening to me?

Professional interaction is what makes business happen – it creates mutual respect and trust. As consumers, our interactions with businesses […]

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Collaboration models – how do we get the most out of them?

If collaboration is defined as the action of working with someone to produce something, then a collaboration model could be described as […]

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Privacy in public

To the best of my knowledge, I haven’t had my image posted on the websites ‘People of Walmart’, ‘Neighbour Shame’ […]

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Metadata deemed ‘personal information’ during Privacy Awareness Week

This week we saw a landmark ruling by Australian Privacy Commissioner Timothy Pilgrim. Fairfax journalist Ben Grubb was granted the right to receive […]

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GWI strengthens growth strategy with CEO appointment

Neil Makepeace appointed GWI CEO Information management firm GWI has appointed Neil Makepeace as Chief Executive Officer. Director and senior […]

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The data melting pot

When I think of a melting pot, I think of cooking. Cooking is a wonderful activity, I call it an […]

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Who cares about information management?

One of the questions we always get asked is, “So how do we get the business interested in information management […]

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The GWI Team is growing

We’re looking for talented consultants to join our growing Brisbane team. We are seeking a Management Consultant, an Information Architect […]

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The Project Phenomenon

Over my career I’ve noted several trends when it comes to Information System (IS) projects, across both the public and […]

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Where is the information in ‘Information Security’?

Businesses have forgotten why they are trying to protect their systems. Information Security is synonymous with information systems security, but […]

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Off the record…

Change management can be seen as a standalone activity in electronic document and records management systems (eDRMS) implementations, however it […]

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Predictive Analytics – A look into the big data challenges

Following on from Vanessa Douglas-Savage’s post about the use of predictive analytics in law and order services, and with the topic of […]

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Open Data Institute Queensland officially launched by Qld Premier

In an Australian-first, the Open Data Institute Queensland (ODIQ) was officially launched this week by Queensland Premier The Honourable Campbell […]

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Should open data matter?

Does open data matter? Yes, it sure does. Open data is a way to harness the power of data and […]

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Credit card IT

I was with a client today who brought up the term “credit card IT” – that is, the purchasing of […]

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Open Data Part II – Privacy the moving target

In common with most people working in the field of open data – particularly now as I launch into my […]

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Records management: Are you trapped?

For any organisation big or small, an electronic document and records management system (eDRMS) implementation is complex, but if managed right, should […]

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Information by design or serendipity?

Albert Einstein has been credited with saying “not everything that can be counted counts, and not everything that counts can […]

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Innovation – The ‘wow’ factor

If there is one word that is bandied around more than any other at the moment, it has to be […]

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Privacy and open data: Democracy the common denominator

I attended an interesting business lunch last week on privacy, innovation and open data at the Sydney offices of legal […]

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Why privacy is a headache.

Does the whole privacy ‘thing’ feel like you’re wading through glue, with every step slow and difficult? You know what? […]

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IM and public safety – An unexpected partner in crime

The recent announcement of Logan City Council’s $1.2 million CCTV monitoring centre upgrade got me thinking about the use of surveillance footage.  […]

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Don’t try to boil the ocean – Influencing organisational culture

I was honoured to present a guest lecture on knowledge management to students at QUT last night. I enjoy sharing […]

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Managing director appointed to CCIQ Board of Directors

Managing director Neil Glentworth has been welcomed on to the Chamber of Commerce & Industry Queensland (CCIQ) Board of Directors. The CCIQ […]

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ICT Industry Analysts – what are their recommendations really worth?

This week saw the public announcement of an ICT vendor taking legal action against Gartner, arguably the leading ICT industry analyst, over […]

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Metadata – The label on your information tin.

For years, metadata has been ticking away behind the scenes, with web purists developing elements for mainstream users to consume. […]

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GWI joins International Association of Privacy Professionals ANZ

GWI has announced a corporate membership with the International Association of Privacy Professionals – Australia and New Zealand (iappANZ). As Australia adapts […]

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Privacy in the garden shed: lessons from a Melbourne medical centre

The privacy of almost 1000 patients was compromised recently when medical records were discovered in a backyard garden shed in […]

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Privacy engineering – plan early!

Information privacy activities continue to enjoy media attention. Recent articles – summarised below – highlight the need to ensure personal […]

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The Open Data deal

Over the past few weeks I’ve spent a lot of time in airport lounges and hotel rooms, giving me the […]

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Data Protection in a globlised information society

The free flow and sharing of data and information is a significant part of the globalisation trend.  In Australia, as […]

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What’s the most important aspect of a cultural change project?

I was asked a great question by a client today: What’s the most important aspect of a cultural change project? […]

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I like cloud and my toast!

I like cloud …….. and toast. At home I am able to plug my toaster into the wall, pop in […]

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Big Data – Making it practical and cost effective

Big data is emerging as a key leverage tool to transform the way companies create products and services, reach out to […]

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Balancing transparency and the individual right to privacy

I’ve been thinking about Rufus Pollock’s article ‘The “right to be forgotten” – a threat to Transparency and Open Data?’ […]

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The Information Journey

The principle of “managing information as an asset” must be clearly understood and defined in the business context; otherwise, it […]

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Open data is a genuine force for public good

This article http://www.theguardian.com/commentisfree/2014/may/12/response-confuse-open-data-sharing-government in the UK’s Guardian newspaper hit an important issue for open data.  Jeni Tennison of the UK’s Open Data […]

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The Knowledge End Game

Far too often I have seen knowledge and information management projects fall short of achieving their full potential. Now it’s […]

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Who do you trust?

The idea of a formal decision-action cycle as the basis for a command and control system is not new.  Perhaps […]

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Surveillance

So what is my information worth?

Infonomics – I’m often asked ‘so this information thing, how do you place a value on it’? Businesses today are increasingly ‘information […]

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Information value chain in the public sector

The complex nature of the modern public sector means that receiving, processing and storing vast amounts of information is no […]

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The Symptoms of EIM Challenges

As technology increasingly rules our lives, the gathering of information – especially at the enterprise level – has become all-pervasive. […]

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Public Sector Open Data, just ticking the box?

I’ve been watching state governments across Australia preparing to ‘tick the open data box’ by trawling around agencies, finding data […]

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The Enterprise View of Your Information

What is the value of your organisation? Do you place a value only on fixed tangible assets? It has been […]

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The Game Changer

The Game Changer: Leveraging Enterprise Information Management for Improved Performance Enterprise Information Management (EIM) programs have not lived up to their […]

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Mining for Information

Enabling leadership in global mining through timely and accurate information. We argue that the key drivers for information and knowledge […]

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GWI rising in national business ranks

GWI has ranked as one of BRW’s ‘Fast Starters’ for 2012, coming in among some of the most innovative, new Australian […]

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GWI lands State Entrepreneur Award

Neil Glentworth, Managing Director and Founder of information management specialists GWI, has contended with a strong list of competitors to […]

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